Commnunications & Client Care Coordinator
- Part-time
- Published: 2026-04-28 16:34:30Z
Overview
This role exists to protect Tower's most important asset: our client relationships.
As our Communications & Client Care Coordinator, you'll be the front line of the Tower experience — managing our client inbox, running recurring payroll, supporting day-to-day operations, and making sure nothing falls through the cracks. You'll also play a supporting role in our marketing and communications work, helping us show up consistently and clearly for the nonprofits we serve.
This is not a role for someone who needs to be told what to notice. The work requires judgment — reading a message and knowing whether it's routine or something that needs a second look. It requires genuine care — treating every client email like it came from someone who matters, because it did. And it requires follow-through — the kind of person who closes the loop, logs the note, and doesn't let things drift.
If you get a quiet satisfaction from doing careful work well, from serving people with excellence, and from knowing your attentiveness actually protected something important — this role was built for you.
YOU'LL THRIVE HERE IF...
- You notice things others skim past — a weird tone in an email, a number that seems off, a deadline that's closer than it looked
- You find deep satisfaction in serving people with excellence, not just completing tasks
- Recurring workflows feel peaceful to you, not monotonous
- You know when to act and when to ask — and you're honest about which is which
- You value clear expectations and work hard to meet them
- You want to grow into more responsibility over time, not just maintain the status quo
- Faith-based nonprofit work feels meaningful to you, even when it's behind the scenes
WHAT YOU'LL OWN
Client Communications & Inbox Management
- Triage and respond to client emails using established templates and communication standards
- Ensure every message is routed, tracked, and answered with care — no email falls through the cracks
- Escalate the right things to the right people, and know the difference between what you can handle and what needs a senior eye
- Represent Tower's voice with clarity and warmth in every interaction
Payroll Processing
- Run recurring payroll for assigned clients — biweekly, monthly, intern, and stipend schedules
- Coordinate with clients and team members to gather payroll inputs accurately and on time
- Flag any exceptions, changes, or questions to the CEO before processing — you execute the standard; she handles the edge cases
- Maintain accuracy and documentation on every run
Day-to-Day Operations
- Maintain accuracy and order in Asana tasks and recurring workflows
- Log errors before fixing them — always
- Support billing, deposits, and other operational tasks as assigned
- Follow escalation protocols and help keep the team running smoothly
Marketing & Communications Support
- Sit in on consult or operations calls as needed to take notes and support follow-up
- Schedule and post pre-approved social content
- Draft emails and social copy using Tower's brand resources for CEO review
- Help prepare proposals and client-facing documents
PRACTICAL DETAILS
- Hours: 15–20 hours per week, part-time
- Pay: $25/hour
- Schedule: Flexible within business hours; some tasks have recurring deadlines
- Location: Fully remote
- Tools: Asana, Front, QuickBooks Online, Slack, Google Suite, Loom, and others — training provided
- Reporting: Directly to Jenny (CEO); close collaboration with our Operations Coordinator and Director of Systems
- Growth: We want this role to grow with the right person. Those who take ownership and do excellent work will have the opportunity to take on more.
HOW TO APPLY
Please send the following to [email protected]:
- A brief introduction — who you are and why this role stood out to you
- Your resume
We review applications on a rolling basis and will reach out to schedule a conversation if your background is a strong fit.
